The challenge
A multi-store retail brand was losing weekend orders because its WhatsApp inbox was unmanned outside business hours.
Our approach
We deployed a brand-trained AI sales agent on WhatsApp Business API - qualifying, quoting, and booking 24/7 - with human escalation rules for sensitive cases.
The results
The agent handled 4,000+ conversations monthly with a 6-second average response time, dropping cost per order by 38% within the first quarter.